Terms and Conditions

Thank you for considering to book your stay in Manchester with Pad Aparthotels Serviced Apartments.

Before booking your apartment we recommend you read all our Terms and Conditions.

THE FOUR MOST IMPORTANT POINTS TO NOTE WHEN CHECKING IN ARE AS FOLLOWS:

1) Upon checking in you will be required to PROVIDE PHOTO IDENTIFICATION.

2) On a Friday, Saturday and Major Event night you will need to pay a minimum £250.00 SECURITY DEPOSIT per apartment.

3) WE ONLY ACCEPT PAYMENT BY CARDS WITH CHIP & PIN TECHNOLOGY. CASH WILL NOT BE ACCEPTED. 

4) You are to CHECK IN AT OUR HEAD OFFICE ON BRIDGE STREET do not go to the apartment building as NO ONE will be there to meet you.

Checking in

Important: Please note that you are first to check in at our Pad Residential Head Office on Bridge Street where it meets Deansgate M3 2RJ. Bridge Street is only five minutes from our three apartment locations plus we will take you to your accommodation in our guest vehicle. Do not head to the apartment block as no one will be there to meet you.

It is important that you email as soon as possible with your estimated time of arrival and contact mobile telephone number. If you will be arriving after 5.30pm you must call or email us with the time. We do not operate a 24 hour reception desk. If you are going to arrive later than planned and there is no one at the office to meet you then please call our Duty Phone on 07532 249 975. Our official office opening hours for new arrivals to check in are from 2.00pm – 5.30pm Monday to Saturday; 12.00 – 3.00pm on Sunday's. Please note if you are to arrive outside these hours you must call the office or better still email us to let us know when you are to check in. Pad Aparthotels will not accept any financial responsibility if you arrive late or have not informed us in advance of your late arrival.

Pad Aparthotels Payment Terms

Please note that when checking in we only accept payment with chip and pin cards. Some Countries do not use Chip and Pin technology. If you do not have a chip and pin card you need to contact us to make other payment arrangements. If you have booked via an online portal, or direct on our website at padhotels.co.uk or direct by phone your reservation is secured by your credit card details. We do not take any payment from your card until you arrive. The exception being Lastminute, Expedia, Room Genie, Aparthotels, Wotif, Transhotel, Hostelbookers and Restel these booking companies take payment from your card directly. If your booking is for a long stay of more than two nights or on a Friday, Saturday or Major Event night we reserve the right to take a 30% deposit. If we do take a deposit we will inform you before hand and forward by email a copy of the payment receipt. If you do not provide your email address please let us know how you wish to receive the copy receipt. Please note that some booking portals do not forward your email address or contact phone number. Please check that we have your contact details. You can write to us at hotels@getapad.co.uk Please note again that to prevent fraud all payments must be made using cards with chip and pin technology.

Security Deposit Payment

Terms & Conditions

Upon a guest checking in on any night, at our discretion and in any event, we reserve the right to take up to a £1000.00 Security Deposit per apartment. Without compromise a minimum of £250.00 deposit per apartment will be required from all guests checking in on a Friday, Saturday or Major Event night such as a concert or football match. Payment will be pre authorised on cards with chip and pin technology. We will not accept cash or cheques.

All guests agree to a pre authorised charge on their credit cards for the allocated booked apartment in the event of: damage to the apartment fixtures and fittings, furniture, contents and or if the apartment needs extra cleaning Padhotels.co.uk Ltd will at their discretion take payment equal to the loss incurred. In the event of disruption to other residents due to noise, Padhotels.co.uk Ltd will at their discretion take a payment equal to the loss incurred as well as effect an immediate eviction of the guest(s) involved. Only regular corporate guests will be exempt from paying the deposit.

The security deposit will be fully refunded to Credit Cards within 48 hours and returned to the original guest card providing there are no outstanding issues. Please contact us direct if you are concerned about paying the Security Deposit Payment. A Security Deposit is required to protect our guests enjoyment in addition to our property. Our apartments are for conventional family, leisure and business guest stays only, they are not for gatherings, meetings or social leisure activities that involve loud music or the serving of alcoholic drink and or the possession and taking of illegal drugs. Only the main guest name on the booking form plus the agreed pre-booked number of additional guests are permitted to stay in the allocated apartment. If more people than permitted are found to be in the apartment [especially in the evening or early morning hours] they will be politely asked to leave by the duty manager. If the additional people do not leave then the whole group including the original named guest on the booking form will without hesitation be asked to vacate the apartment. All vehicles will immediately need to be removed from the property and all keys and fobs will without delay be demanded back. In the event that a guest is asked to leave there will be no refund and the Security Deposit Payment will not be returned.

Proof of Identification

When checking in whoever made the booking will be required to bring proof of booking plus photo identification. The proof of identity must have a recent photo of you, a photocopy of a document will not be accepted. The name on the booking form and the photo ID must match.

We will only accept one of the following types of photo ID:

Passport, Driving licence or Photo identification card.

We may also at our discretion demand to see proof of your home address by way of a recent Utility Bill or Bank Statement with the matching name on the booking form. 

Padhotels Cancellation Policy Terms

If a guest has booked via a third party Portal Booking Company we agree to be bound to the cancellation policy terms of that Company. For all other bookings, Notice Of Cancellation must be received more than 7 days (or 168 hours)  prior to arrival to avoid a cancellation charge. For all cancellations received between 2 and 7 days (48-168 hours) prior to arrival you will be charged 50% of your total booking value or a minimum one nights accommodation. When notice of cancellation is received LESS than 2 days (48 hours) prior to arrival you will be charged 100% of the accommodation costs. If a guest cuts short a long stay of two weeks or more we require at least seven days (168 hours) notice of any change to your booking.

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Padhotels Lost luggage and Missing Items 

Padhotels accepts no liability what so ever for any goods left by a guest or members of their party at our office or in the rented apartment. It is the guests responsibility to check that all personal belongings and clothing have been removed upon checking out. Once checked in it is also the guests and members of their party to be responsible for the security of the apartment. In addition it is the guests responsibility to make certain that all doors and windows are closed and locked upon leaving the apartment. Even when you are in the apartment It is advisable to lock the apartment entrance door and connect the door chain.